Privacy Policy

1. Who we are

RavellaStays ("we", "us", "our") is a short-let and Airbnb property management company based in West Midlands and Surrounding, England, operating across Royal Leamington Spa, Coventry, Birmingham. We are the data controller for the personal data described in this policy. You can contact us at info@ravellastays.co.uk.

2. Data we collect

• Contact details you provide through our enquiry form: name, email address, telephone number and contact preferences.
• Property information: full postcode, number of bedrooms, property type and current letting situation.
• Any additional information you choose to include in your message to us.
• Technical data collected automatically: IP address, browser type, device information, referring pages and pages visited.

3. How and why we use it

We use your data to respond to enquiries, prepare rental estimates, provide and administer our management services, meet our legal and compliance obligations, and improve our website. Our lawful bases are: your consent (where you ask to be contacted), performance of a contract, our legitimate interests in operating and improving our business, and compliance with legal obligations.

4. Data retention

Enquiry data is kept for up to 24 months from your last contact with us unless you become a client. Client records are kept for the duration of our agreement and for six years afterwards to meet accounting and legal requirements. We delete or anonymise data once it is no longer needed.

5. Cookies

Our website uses only cookies and similar technologies that are strictly necessary for the site to function, together with any analytics cookies you consent to. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended as a result.

6. Third parties

We may share limited data with service providers who help us deliver our services, such as website hosting providers, email providers, analytics tools, booking platforms (including Airbnb, Booking.com and Vrbo), cleaning and maintenance contractors, and our professional advisers. All providers are required to keep your data secure and only process it on our instructions. We never sell your personal data.

7. International transfers

Some providers may store data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

8. Your rights under UK GDPR

You have the right to access your data; to have inaccurate data corrected; to request erasure; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, email info@ravellastays.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We use appropriate technical and organisational measures to protect your data, including access controls and encrypted connections. No transmission over the internet is completely secure, but we take all reasonable steps to safeguard your information.

10. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page with an updated date.